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…service providing “partner”

December 20, 2011 Leave a comment Go to comments

Often we rely on a variety of people and systems for the delivery of what we will ultimately consume. All too often, there is no clarity of product/service provided within IT such that you get what you get.

We must endeavor to provide clarity as to the services we provide, the way in which they are measured and their overall inherent value. Would anyone go to a restaurant and order “Dish 1”, without knowing what it costs or what it actually is besides “food”? The answer is hell no. All too often, service providers position themselves as partners, in order to obfuscate accountability.

If you cannot tell the difference between a Service Provider and Partner/Team member – then it is time to reconsider your overall relationship.

…make wise choices

-sk

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